We’re on the hunt for someone with top-notch customer service skills who is looking to learn, laugh and grow as a professional. We offer flexibility, good times, excellent culture, purpose and laughter.
About Rask
Rask started in Melbourne as a financial education service. Today, our websites and associated services attract tens of thousands of Aussies every week. We like to think we’re Australia’s leading financial education and investment education company.
Rask’s Vision
We dream of a world in which everyone has equal access to free financial education and can invest with optimism for a better tomorrow.
Rask Purpose & Mission
Rask’s purpose is to create tools and share knowledge to help you better invest your time and money.
Live life with your own T&Cs. Rask exists to share knowledge and give you the tools to live life on your terms. We empower you to invest your time and manage money with optimism.
Our brands include:
- Rask Education – free courses, calculators and more
- Rask Media – free sharemarket investment news & analysis
- Rask Invest – premium ASX & global share investment research
- BestETFs – a growing portal for ETF & managed fund research
- Podcasts, events and loads more
In terms of accomplishments, we were voted the best up-and-coming financial services company on earth*.
Our culture
Rask exists to share knowledge and give single mums, young couples and retirees the tools to live life on their own terms. We empower people to invest their time and manage money with optimism. We do this by giving them the right information and insights.
Everything we do is to improve outcomes for our members, readers, listeners, students and viewers. From someone reading a news article or a student of our free courses right through to our highest tier of premium Rask members. Our returns aren’t measured by our investment performance but by the messages we receive from the tens of thousands of people in our audience who appreciate what we have done for them.
Our culture is built upon integrity, transparency, honesty and accountability to every stakeholder. You will ooze integrity and people will remark over your honesty and passion for helping others.
In return, you’ll be able to work with a motivated, greatly talented, (sometimes) funny, team that is growth-focused. You’ll get to enjoy a super flexible work-life balance, make decisions without micromanagement and be part of something big.
The role
Are you a gun communicator?
Do you want to be part of something that makes a difference?
We’re looking for a people person to fill a part-time customer service position of around 15 hours per week. It’s a flexible role but ideally, the successful candidate will work three days a week (so ~5 hours each day).
We’re a finance business, but we’re different to just about everyone else. We think of our team members as partners, friends and family, not ’employees’. We would be devastated if you had a birthday party without us.
The successful candidate for this role will be responsible for a variety of important tasks, including:
- Responding to email enquiries and actioning tasks, such as helping our users reset passwords, set-up their account and process refunds;
- In doing so, you will delight customers, making sure they ‘walk away’ from their interaction with Rask in a better position than where they started — think: Amazon customer service (just 10x better!)
- Handling inbound enquiries from social media (e.g. Instagram, Facebook, Twitter)
- Responding to reviews on Google and our educational courses
- Populating Rask’s FAQ section (to help make our self-service & intercom instant-messaging system a breeze)
- Participating in Rask’s internal meetings (marketing initiatives, strategy, educational course design, etc.) and extra-curricular tasks (retreats, events, etc.)
This role is ideal for someone who is passionate about helping people get in control of their finances, might be staying at home during the day, or even someone who just wants to feel part of a life-changing organisation and live their life with purpose.
We’ll provide full support and training for the right person.
Essentials
- Excellent written communication skills (e.g. grammar, creativity and puns)
- One of the following:
- 150 IQ – or greater
- Photographic memory
- Brain control
- (just kidding… or are we…?)
- Empathy and patience
- A willingness to do what’s right for our members — even if it’s harder for you or us
- Strong attention to detail in a fast-paced environment
- The right to work in Australia (preferably, Melbourne — but not essential — the role can be handled fully remotely)
Nice to haves
Chances are, the successful applicant will tick two or more of the following:
- Familiarity with WordPress
- An interest in finance and investing
- Working knowledge of major social media platforms
- Mad SEO skills
- Experience with Excel/Google Sheets and/or other types of code (PHP, Javascript, etc.)
Next steps…
This role is vitally important to us. Our members help us, help others. So at the coalface of our business, you might be the only person who interacts directly with our most loyal supporters and leaves them with optimism, happiness and enthusiasm to tackle their finances head-on.
If this sounds like something you might be interested in, please email the following to the email address: service[at]rask.com.au (obviously, replace ‘at’ with @).
- A 200-300 word cover letter – tell us about yourself, why you wanted to apply and how your skillz match the description
- Your resume (including relevant experience, qualifications, etc.)
Please use “I’m a customer service whiz” in the subject line (or simply “customer service role” for the less adventurous).
Please note: Due to the high volume of applications we’re likely to receive we may not be able to respond to each candidate personally. So thank you in advance for your interest and time.
*as voted by us